Show pageOld revisionsBacklinksBack to top This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong. ===== Laboratory Services Sir T Hospital, Bhavnagar ===== ====Policy of Quality policy, Quality Objectives & Quality Indicators==== ^Name^Unique ID^Edition^Date of Edition^ |Policy of Quality policy, Quality Objectives & Quality Indicators |LSSTH/B/Central/D/5.5/5| 1 | 01-03-2023| ^Preparing authority^Approving authority^Review period^Review Date^ |All teaching staff|Quality Manager|2 year|10/09/2025| |**Printed copy of this document is considered uncontrolled.** It should be compared with controlled electronic copy before use| =====Amendment Log===== ^Sr. No^ Date of Amendment^ Page & Clause Number of Amendment^ Amendment detail^ Reason for Amendment^ |1 | | **QUALITY POLICY** * The Laboratory Services Sir T Hospital (LSSTH), Bhavnagar is committed to provide timely , accurate and precise diagnostic services as per internal standard for medical laboratories and consultative services to all its users with maximum patient satisfaction. It will be operated by a group of qualified, trained & competent staff to minimize sample rejection and hurdles to patients. **QUALITY OBJECTIVES** - The laboratory will provide reports under defined Turnaround Time. - The laboratory will do EQAS and IQC as per requirement of ISO 15189:2022 & NABL 112 for each examination under scope, subsequently to maintain accuracy and precision in patient reports. - The laboratory will achieve maximum patient satisfaction under defined patient satisfaction rate. - The laboratory will provide services with minimum sample rejection under defined sample rejection rate. **QUALITY INDICATORS** - The laboratory will maintain daily Turnaround Time outliers less than 10% of total Examination done in the laboratory. - The laboratory will maintain monthly EQAS/ ILC with satisfactory or less than 3 Z-score in all the parameters from total scope of NABL accreditation. - The laboratory will maintain monthly CV% of the parameter of the scope under TAE% mentioned in CLIA / standard guidelines. - The laboratory will maintain customer feedback score more than 80% in 75% of total collected feedback forms. Here , we kept 80% of customer feedback as a satisfactory score. - Laboratory will maintain sample rejection less than 10% of the total sample received.